Terms of Service (Master Subscription Agreement)
Version 1.1 · Effective 6 October 2026
These Terms of Service ("Terms") are an agreement between Infovion Technologies, an enterprise registered with the Ministry of Micro, Small and Medium Enterprises, Government of India (Udyam Registration No. UDYAM-MH-26-1125911), having its registered office at 1306/T3, Godrej Green Vistas, Tower 3, Nande–Balewadi Road, Mahalunge, Pune, Maharashtra 411045, India ("Infovion", "we", "us"), and the school, college, coaching centre or other institution that subscribes to the Infovion platform ("Customer", "you"). They apply together with the Order Form signed or accepted by you, the Data Processing Agreement, the Service Level Agreement, the Acceptable Use Policy and the Refund & Cancellation Policy (together, the "Agreement").
By signing an Order Form, accepting these Terms during onboarding, or using the Service, the person doing so confirms that they are authorised to bind the Customer.
1. Definitions
- Service — the Infovion school management software made available at https://app.infovion.in, including the operator dashboard, the director, principal, teacher, staff and parent portals, mobile-friendly web screens, documents, reports and any updates.
- Customer Data — all data entered into, uploaded to or generated in the Service by or for the Customer, including personal data of students, parents/guardians, staff and other persons.
- Users — persons to whom the Customer (or a User acting for it) gives access: operators, directors, principals, teachers, staff, accountants, drivers/attendants, parents and students.
- Order Form — the subscription document (or the onboarding record in our console) stating the plan, number of students, price, term and start date.
- Subscription Term — the period stated in the Order Form, and each renewal.
- Personal data, Data Principal, Data Fiduciary and Data Processor have the meanings given in the Digital Personal Data Protection Act, 2023 ("DPDP Act").
2. The Service
2.1 Subject to the Agreement and payment of fees, we grant the Customer a non-exclusive, non-transferable right during the Subscription Term to access and use the Service, and to permit its Users to do so, for the Customer's internal educational and administrative purposes.
2.2 We may improve, change or discontinue features. We will not materially reduce the core functionality you have paid for during a Subscription Term (student records, attendance, examinations, fees, certificates and communication) without at least 30 days' notice, and if we do you may terminate and receive a pro-rata refund of prepaid fees for the unused period.
2.3 Optional modules (for example transport) are part of the subscription unless the Order Form says otherwise. Live bus tracking uses the location of the phone of the driver/attendant running a trip and depends on that phone, its network and its settings; it is an aid, not a guarantee of a vehicle's position.
2.4 Documents generated by the Service (transfer/leaving certificates, bonafide and character certificates, report cards, ID cards, receipts) are prepared from the data and formats chosen by the Customer. The Customer is responsible for the correctness of their contents and for their signature, sealing and issue. Infovion provides the software tool only and does not certify any document.
3. Accounts and security
3.1 The Customer's operator account administers the Customer's Users and roles. The Customer is responsible for all activity under its Users' accounts, for keeping credentials confidential, for removing access of persons who leave, and for the accuracy of permissions it grants.
3.2 Each User must have their own login; credentials must not be shared. The Customer must tell us promptly at contact@infovion.in if it suspects unauthorised access.
3.3 We may require additional security measures (for example password changes, sign-in codes or two-factor authentication) and may temporarily lock an account to protect it.
4. Customer Data and data protection
4.1 Ownership. As between the parties, the Customer owns all Customer Data. We obtain no ownership rights in it.
4.2 Roles. For Customer Data, the Customer is the Data Fiduciary and Infovion is its Data Processor. We process Customer Data only to provide, secure and support the Service and as instructed by the Customer, as set out in the Data Processing Agreement, which forms part of these Terms.
4.3 Customer responsibilities. The Customer is responsible for: (a) having a lawful basis for the personal data it enters, including giving notice to and, where required, obtaining verifiable consent of parents/lawful guardians for the personal data of children under section 9 of the DPDP Act (a template notice is available from us on request); (b) the accuracy and completeness of Customer Data; (c) not entering data it is not permitted to hold (for example Aadhaar numbers should be entered only where the Customer is permitted by law to collect them); (d) responding to requests from Data Principals, with our assistance under the DPA.
4.4 No sale, no advertising. We do not sell Customer Data, do not use it for advertising, and do not carry out tracking, behavioural monitoring or targeted advertising directed at children.
4.5 Aggregated data. We may use aggregated, de-identified statistics about use of the Service (which do not identify the Customer, any institution or any individual) to operate and improve the Service.
4.6 Export and deletion. During the Subscription Term the Customer can export its data from the Service. On termination we will keep Customer Data available for export for 30 days, after which it is permanently erased from our production systems (including uploaded files) under our deletion process; on written request the Customer can ask for earlier permanent erasure. Residual copies in backups expire on the backup provider's rotation schedule and are not restored except for disaster recovery.
5. Fees, invoicing and taxes
5.1 Fees are as stated in the Order Form. Unless agreed otherwise, the fee is ₹150 per enrolled student per academic year, calculated on the student count stated in the Order Form, plus applicable taxes.
5.2 GST. Prices are exclusive of GST. Where we are registered under GST, GST at the applicable rate (currently 18%) is charged in addition and shown separately on our tax invoice with our GSTIN; while we are not registered, no GST is charged. Prices exclude any other taxes, which the Customer will pay except taxes on our income.
5.3 Invoices are payable within 15 days of the invoice date unless the Order Form says otherwise. If the number of active students exceeds the number subscribed, we may invoice the additional students pro rata for the remaining Subscription Term.
5.4 If an undisputed invoice remains unpaid 30 days after its due date, we may, after giving at least 7 days' written notice, restrict the Service to read-only access until payment is received. We will not delete Customer Data for non-payment during the Subscription Term.
5.5 Fees are non-refundable except as stated in these Terms, the SLA or the Refund & Cancellation Policy.
5.6 Fees collected by the Customer from parents (school fees, transport fees, etc.) belong to the Customer. Where the Service lets parents pay online, the payment is processed by a licensed payment gateway into the account designated by the Customer; Infovion does not hold or receive those funds. Refunds of such fees are the Customer's responsibility.
6. Term, renewal and termination
6.1 The Subscription Term starts on the start date in the Order Form and runs for the period stated (default: one year). It renews for successive one-year periods at the then-current price unless either party gives notice of non-renewal at least 30 days before the end of the current term. We will notify any price increase at least 45 days before renewal.
6.2 Either party may terminate the Agreement by written notice if the other party materially breaches it and does not cure the breach within 30 days of notice.
6.3 We may suspend access immediately, in whole or for specific Users, if reasonably necessary to prevent a security threat, a violation of law, or serious harm to the Service or others; we will notify the Customer and restore access as soon as the cause is resolved.
6.4 On termination: rights to use the Service end; the Customer pays fees accrued up to termination; and clause 4.6 applies to Customer Data. Clauses 4, 5 (for amounts due), 7, 9, 10, 11, 12 and 14 survive termination.
7. Confidentiality
Each party will keep the other's non-public business, technical and financial information confidential, use it only for the Agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, already lawfully known to it, independently developed, or required to be disclosed by law (after notice, where lawful). Customer Data is Confidential Information of the Customer.
8. Security
We maintain reasonable security practices and procedures appropriate to the nature of the data, as described in the DPA, including encryption in transit, hashed passwords, role-based access control, isolation of each institution's data, audit logs, rate-limiting of sign-in attempts and restricted administrative access. We will notify the Customer of a personal data breach affecting Customer Data as set out in the DPA.
9. Intellectual property
9.1 We (and our licensors) own all rights in the Service, its software, design, documentation and trademarks, including the Infovion name and logo. No rights are granted except as expressly stated.
9.2 The Customer must not (and must not permit anyone to) copy, modify, reverse engineer or create derivative works of the Service, resell or sublicense it, access it to build a competing product, or remove proprietary notices.
9.3 If the Customer gives suggestions or feedback, we may use them without obligation.
9.4 The Customer retains all rights in its logos, stamps, signatures and content uploaded to the Service and grants us a licence to use them only to provide the Service to the Customer.
10. Warranties and disclaimers
10.1 Each party warrants that it has the authority to enter into the Agreement. We warrant that the Service will perform materially as described in our documentation during the Subscription Term. If it does not, the Customer's remedy is for us to correct the non-conformity or, if we cannot within a reasonable time, to terminate the affected Service and refund prepaid fees for the unused period.
10.2 Except as expressly stated, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free, or that third-party networks, devices, maps, payment gateways or email/SMS delivery will always work.
11. Limitation of liability
11.1 Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue or goodwill, however caused.
11.2 Each party's total aggregate liability arising out of or relating to the Agreement is limited to the fees paid and payable by the Customer under the Agreement in the 12 months before the event giving rise to the claim.
11.3 Clauses 11.1 and 11.2 do not limit liability for: fraud; a party's payment obligations; breach of clause 9.2; a party's indemnity obligations under clause 12; or any liability that cannot be limited by law.
12. Indemnities
12.1 We will defend the Customer against any third-party claim that the Service, as provided by us, infringes that party's intellectual property rights in India, and pay amounts finally awarded or agreed in settlement, provided the Customer promptly notifies us, gives us control of the defence and reasonable cooperation. We may modify the Service, obtain a licence, or terminate the affected Service and refund prepaid fees.
12.2 The Customer will defend and indemnify us against any third-party claim arising from Customer Data entered without a lawful basis or required consent, or from the Customer's use of the Service in breach of the Agreement or law.
13. Publicity
We may name the Customer as a user of the Service (name and logo) on our website and in sales materials unless the Customer asks us not to by email to contact@infovion.in. We will not publish testimonials without consent.
14. General
14.1 Governing law and disputes. The Agreement is governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion between senior representatives for 30 days. Unresolved disputes will be referred to arbitration by a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996; the seat and venue of arbitration is Pune, and the language English. Subject to this, the courts at Pune have exclusive jurisdiction.
14.2 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (including natural disasters, epidemics, government action, war, failures of the internet, power or third-party hosting providers), provided it takes reasonable steps to mitigate.
14.3 Assignment. Neither party may assign the Agreement without the other's consent, except we may assign it to an affiliate or a successor to our business on notice.
14.4 Notices. Notices to us go to contact@infovion.in; notices to the Customer go to the email of its operator/billing contact in the Order Form. Email notices are effective when sent, unless a delivery failure is received.
14.5 Changes to these Terms. We may update these Terms. Material changes will be notified at least 30 days in advance by email or in the Service and apply from the next renewal unless required earlier by law; if the Customer objects to a material change taking effect during a term, it may terminate and receive a pro-rata refund of prepaid fees.
14.6 Order of precedence. If documents conflict: the Order Form, then the DPA (for personal data), then these Terms, then the other policies.
14.7 Entire agreement; severability; waiver. The Agreement is the entire agreement on its subject and supersedes prior discussions. If a provision is unenforceable, the rest remains in force. A failure to enforce is not a waiver.
14.8 Independent parties. The parties are independent contractors.
Contact: Infovion Technologies · 1306/T3, Godrej Green Vistas, Tower 3, Nande–Balewadi Road, Mahalunge, Pune, Maharashtra 411045, India · contact@infovion.in