Refund & Cancellation Policy
Version 1.0 · Effective 6 October 2026
This policy covers payments made to Infovion Technologies for Infovion subscriptions.
1. Subscriptions
- Subscriptions are sold to institutions for an academic year (or the term in the Order Form), priced per enrolled student, plus GST where applicable.
- Cancellation: a school can cancel at any time by email to contact@infovion.in from its registered operator or billing contact. Cancellation stops renewal; the Service remains available until the end of the paid term.
- Free trial / pilot: if a pilot is agreed in writing, no fee is due if the school cancels before the pilot ends.
2. Refunds
Subscription fees are non-refundable once the term has started, except:
| Situation | Refund |
|---|---|
| Duplicate or excess payment | Full refund of the excess |
| Billing error by us | Full refund of the incorrect amount |
| Cancellation within 15 days of first payment for a new school that has not gone live (no students imported or admitted) | Full refund |
| We terminate without cause, or materially reduce core features (Terms §2.2) | Pro-rata refund of the unused period |
| School terminates for our uncured material breach | Pro-rata refund of the unused period |
| Service availability below the SLA | Service credits as per the SLA |
Refunds are paid to the original payment method or by bank transfer to the school's account within 7–10 working days of approval. Where GST was charged, it is reversed by issuing a credit note.
3. Fees paid by parents to schools
School fees, transport fees and other amounts that parents pay to the school (in cash, by cheque, or online through the payment gateway configured by the school) are the school's money. Infovion does not receive or hold them. Requests for refund of such fees must be made to the school, which decides them under its own fee policy.
4. Contact
contact@infovion.in · Infovion Technologies, 1306/T3, Godrej Green Vistas, Tower 3, Nande–Balewadi Road, Mahalunge, Pune, Maharashtra 411045, India